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Terms & Conditions

Terms and Conditions of Website Use.

Welcome to SNACKAT Website (referred to hereinafter as the “Website“).
SNACKAT (referred to hereinafter as “SNACKAT”)
Please read and review these terms of use carefully, and consider before the access and/or use of the Website. Once you enter and/or use the Website, you acknowledge that you have read, understood and agreed to all the mentioned terms and conditions of use. If you do not agree to these Terms and Conditions of Use, you shall not be entitled to access and/or use the Website and you would have to immediately stop using and dealing with the Website. Otherwise, you will be solely responsible for any legal consequences or penalties arising from the violation.

Content

By accessing and/or using the Website, despite of SNACKAT reasonable efforts for the Website to include accurate and up-to-date information, in case of the contents of the Website, whether current and/or future, incomplete and/or not updated and/or inappropriate to your needs and/or requirements, SNACKAT shall not be responsible for that, and shall not assume any responsibility and/or obligation towards that in any way.

Registration – My Personal Account

Registration process includes information (your personal information) you provide to us to complete your transactions and communicate with you. Which requires you to accept the concept of using and updating your personal information to deal with the registration process while maintaining the confidentiality of your information and data.

Information provided to us during the registration process is a protected data pursuant to the terms of privacy protection described above. Your personal information forms a part of your own record for dealing with the services provided to you. By use the Website, you will be responsible for maintaining the confidentiality of your personal account which includes your username, password, etc., as well as preventing others from accessing your personal device, whether a computer, mobile device or any other device you use when accessing and browsing the contents of the SNACKAT Website. Therefore, you are responsible for all transactions executed through your personal account by username and password.

Neither the Website nor SNACKAT shall be liable towards any person for any loss or damage that may arise due to your failure to protect personal data related to the personal account. In case of suspecting dubious transactions through your personal account, please let us know by contacting us immediately and report this to us through contact us box with no commitment from the part of the website or SNACKAT to stop or track the suspicious operations or anything related to them in any form, and you would have to immediately take the necessary procedures for such cases, which includes changing password and other procedures.

Amendment of terms and conditions of Website use

SNACKAT reserves the full right, as it deems appropriate, to modify the terms and conditions of use at any time, and amendments shall become effective immediately upon posting on the website.

In the event of any modification to the Terms and Conditions, the user will be notified by a message and shall have the option of agreeing to and complying with the terms and conditions that have been modified and updated or rejecting them, and he shall not have to reject or request their amendment or other in any way. Taking into account that proceeding with Website use shall be considered as an approval of amendments made to the terms and conditions and/or any other policies approved by SNACKAT from time to time related to the website use. In case of not agreeing to any amendments made on the terms and conditions and so on, the user shall not be entitled to access and/or use the Website and would have to stop using the website immediately.

E-communication

By agreeing to use the Website, you approve receiving emails belonging to us or to our partners in all forms through e-mail, periodicals, text messages, other modern communication means or notices and alerts posted on the website. Accordingly, you agree that all electronic transactions sent to you by us are legally binding and shall be treated as a written transaction.

We also have the right to monitor, record and save any telephone call, e-mail or any other form of electronic communication that is conducted with you for training and regulatory purposes in order to explore advices and observations directed to us, preserve rights, enhance and develop the quality of service provided to our customers.

Links and websites belonging to any third party

The Website may contain links or references for other websites directed by a third party that are not related to and/or controlled by SNACKAT. Therefore, SNACKAT shall not be responsible in any way for practices and activities in connection with privacy and/or contents and/or data and information available on these websites. Similarly, the website may also be accessed through third party links or others unrelated to and/or uncontrolled by SNACKAT. In this regard, SNACKAT makes no warranties of any kind concerning accuracy and/or circulation and/or completion of any information on the websites mentioned above, and SNACKAT shall not bear any responsibility for any damages and/or incidents and/or losses and others of whatever kind, whether arising from the content or information of these websites. Furthermore, listing of any e-link for any third party on SNACKAT’s Website does not represent any recommendation and/or guidance by SNACKAT of any type.

Trademarks, copyrights and restrictions

The Website shall be managed and operated by SNACKAT either directly or indirectly. All data and information on the Website including pictures, illustrations, explanations, audio and video records and other contents contained on the website, are belonged to and owned by SNACKAT, as well as protected and subjected to intellectual property rights.

All contents on the website are for personal use only and not for commercial use, and should not be copied and/or, published, replaced, modified, downloaded, transmitted, saved, stored and/or distributed in any of their parts in any way whether directly or indirectly, through or via any electronic or non-electronic methods or others, without the prior explicit written consent of SNACKAT.

Any use of any of their contents on any other websites and/or computer networks or others is deemed illegal and violates the intellectual property rights of SNACKAT. Any use of any of the contents of the website in a violating or offensive manner to what is indicated hereunder, shall exposes you solely to responsibility in various forms, whether civil and/or penal or others.

Details of Product, Stock and Prices

In our constant and active pursuit to provide accurate and comprehensive information about the products, contents of the website (such as availability of the product, price, specifications of the product, illustrations, technical characteristics, etc.) and services, some unintended errors may occur in data, information, images, etc. If so, we hope we will be informed to correct this as soon as possible.

We take into considerations the maximum accuracy in displaying product’s colors and contents in the website, but the visible colors you see depends mainly on the device used, your screen settings, and other relevant characteristics. However, this is outside SNACKAT scope and SNACKAT is not responsible for it.

Some errors may occur during the process of providing product, service, price, or some details on the website and the website can’t provide you individually with the prices of the products or the services, the total cost of the product or service until you identify your electronic order completely.

In case the invoice is required and issued of a product or service while the price and information are incorrect because a mistake in recording the correct price, or products or services information, the user will have the right to complete or cancel the process after knowing the reasons behind the mistake.   In case your order is accepted and followed up electronically, the total cost will be calculated and deducted from your credit card account. Moreover, we will inform you, by email or any communication mean else, you provided to us, that the payment process is in progress correctly.

With all our efforts to provide the appropriate prices in Saudi Arabia, there may be some differences between the prices of the exhibition and the prices of the website for several reasons. The most important reason is the offers made in some areas and branches/or on some occasions and so on. We also are working hard to offer you the best prices on the website as well as all our exhibitions. Bearing in mind that prices are subject to change at any time without prior notice.

The website-based administration shall have the right to cancel any request in process in case of: facing logistical difficulties, technical problems, unavailability of the product in the warehouse and/or inability to communicate with the customer or suspected of electronic fraud such as the use of a stolen MasterCard or Visa card, or using it in a suspicious way and so on. In case of any of the above mentioned cases (except for the electronic fraud), the entire amount will be returned to the customer’s account and an email will be sent to inform him of the cancellation of the transaction and refund the amount.

Shipping, delivery and receipt

Domestic delivery is free of charge for orders exceeding SR (999) Nine hundred and ninety nine Saudi Riyals. Orders with price less than SR (999) nine hundred and ninety nine Saudi Riyals will be charged a fee of SAR (30) thirty Saudi Riyals including the shipping price and administrative expenses.

Delivery of products will be as follows:

Small products weighing less than (20) twenty kilograms.

Large products weighing more than (20) twenty kilograms will be charged an additional fee of (1) one Saudi Riyal per kilo after exceeding the twenty (20) kilograms.

The delivery period of the products shall be within (3) three working days, from the date of order confirmation in the main cities (Riyadh, Jeddah, Al-Khobar, Dammam) and (4) four working days for the other cities. The customer service center will communicate with the customer within (20) twenty hours to confirm the date and place of delivery. The website has the right to delay the delivery if the order is coincided with one of the leave days imposed by the State or any obstacles beyond its control.

Official working days are from Sunday to Thursday as Friday and Saturday are two days off (excluding seasonal weekend offers, exclusive day offer, other pre-booking orders and website’s exclusive offers).

We are looking forward to serving you in a way that meets your expectations in providing this service. We hope we will be provided with a clear address to ensure fast delivery. The address should contain clear data including, for example, the building number (villa, apartment, etc.) as well as the name of the street, city, neighborhood and postal code. Also, the telephone number and the name of the person concerned must be recorded according to the attached form. Before submitting your order, you must check the product specifications very carefully and agree to abide by the terms of sale described in “Shopping Cart” and “Details of Product, Stock and Prices” sections.

In case the information is not clarified correctly or is entered incorrectly, the website shall have the right to delay, cancel the order or add new fees if the shipping, delivering, moving to a wrong place with the order.

In most cases, “home delivery” is a door-to-door service, but we apologize that this service is not implemented in some cases due to limited delivery company or some local laws. In agreement with Aramex – our delivery partners – we reserve the right not to deliver the order to a person under the age of 18 when delivering the product. Also when the order includes several products of heavy and light weight, products will be delivered to the specified address under different shipments and times.

In case of failure in delivering the order due to the user mistake by providing us with an incorrect address, incorrect names or information that prevents the delivery of the order to the user, additional fees will be applied to the user to re-send the order or the fees of the product delivery will be deducted and the remainder will be back to the user.

Payment method

In order to confirm “receipt from exhibition” orders, the customer will receive an email to notify him receipt of the order. Then he will receive an email confirming that the order is ready to ship within 24 hours. The booking and receipt of the order is subject to the following laws:

·         A valid ID card and a hard copy of the e-mail notice will be requested to receive the product.

·         For orders paid through payment system, the order will be on hold for a maximum of one (1) hour.

·         For installment by credit card: The service of payment in installments provides you with shopping and purchase through Internet and to pay in separate payments with ease and readiness without need to contact the bank to complete the process. The process of installment by credit card is not available for orders less than 1000 SAR. An amount of 25 SAR will be added to these transactions. When the order is completed, the entire amount of the transaction will be deducted from your credit card account, but only the monthly installment amount will be deducted each month for the period you have chosen. Each bank has its own terms and conditions.

In the case of payment through Internet (online), the customer will receive a notice on the screen once the payment is accepted. We accept no responsibility if the payment process is declined or canceled by the credit card provider for any reason. You should check with the credit card provider bank for the reason for the rejection.

We do not save your credit card information on the website. All information and details that you enter through the electronic payment portal are encrypted for security protection purposes. Circulated correspondences from and to the service provider website are also encrypted. We do not provide any payment information made through the website to other companies or individual entities unless it has been requested by a legal official entity. This information is processed by our payment officer.

You must ensure that the information relating to your credit card used by you to pay for electronic services is correct, accurate and valid, and you must only use the credit card that is legally belonging to you. Your personal information will not be used or shared by e-services with any third party, except for verifying the legitimacy of the information and not falsifying it or when required by law or legitimate regulations or at the request of the court. The online installment service (online) will not be responsible in any way for fraudulent credit cards. You will carry all the responsibilities for the use of counterfeit credit cards and will be fully responsible for proving otherwise.

If we are unable to provide the order or part thereof, we will notify you directly in this regard. All or part of the amount paid by the credit card you used to pay the order amount will be returned.

Your use of the electronic payment (online) service for our website constitutes an implied acceptance of your compliance with these terms. If you do not agree to any of these terms, please do not use this service.

Cash payment upon receive

Cash payment method for all orders upon receive in Saudi Arabia.

·         The maximum agreed amount of cash upon receive is 5000 (Five Thousand Saudi Riyals).

·         Your order is going to be delivered and collect the amount by Aramex (it’s faster than any time before).

·         It’s definitely recommended to check order to assure the safety of package and its contents as well as to assure that there is no damages. Theses damages might affect the quality of purchased product(s) as well as the performance.

·         To prevent  any issue with the package (goods is unclosed, damaged, bowed, etc.), it’s advised to check product immediately in front of delivery man to assure the safety of product and having to defects. In case of receiving the product, it’ll be deemed an approval that the product is clear and has no defects so it’s your responsibility.

·         In event of cash payment upon receive, an extra fees of 19 (Nineteen Saudi Riyals) shall be paid.

Credit card payment

We save you credit card information in our website. All your personal information and details you have entered in e-payment gate shall be encrypted for privacy and all conversations with service provider website as well.

Payment information that added will not be presented to any other companies or to sole entities except in case of being required by an official legal authority. Only payment commissioner shall deal with this information.

You have to assure your credit card information that you use to pay for e-services, is correct and effective. Furthermore, you shall use your official credit card. Your personal information will not be shared by e-services with any other party except for legally assuring this information is not fake, and it may be shared with related official authority. Website services shall not be responsible any way for forging credit cards. Moreover, you shall be responsible for using a fake credit card and shall prove the otherwise.

In case of inability to provide the order completely or partly, we’ll inform you immediately. All or part of the paid money will be paid back by credit card used for payment.

Order termination

SNACKAT retain with its rights to terminate the order for any of the following reasons:

·         Refusal/disapproval of the payment.

·         User delayed more that (1) one hour to pay by payment method.

·         If the address or communication information given by the user is wrong and there is no way to contact with user.

Order termination by user

To proceed in terminating order, you shall contact us firstly, order termination is available for any of the following reasons:

·         If the order didn’t deliver or ship toward you according to terms and conditions.

·         If the termination comes after shipping or sending, shipping and delivering fees would be deducted.

We retain with full rights to match the time of shipping your order with the time of sending your order of termination.

Warranty and maintenance

Some of sold products is subject to warranty of authorized agent according the warranty terms and conditions. If there is any defects or a trouble, the client should go immediately to the authorized agent. SNACKAT has nothing to do. Warranty period starts with purchasing date.

Disclaimer

This website, its information and articles are presented to you “as they are” with any warranties, either expressed or implied including but not limited to the implied warranties related to commercial validity, adaptation for specific purpose and/or no violation of any rights, liabilities and/or legislations from outside Saudi Arabia.

SNACKAT does not give any undertakings and/or guarantees regarding adopting, getting, availability and/or operating websites. However, the website might be unavailable sometimes because of maintenance, breakdown etc. Furthermore, SNACKAT does not guarantee the unstopped working of website and/or having no defects.

Liability limits

For any reason, SNACKAT is not liable for any damages arises from Liability of a damage due to misfeasance or nonfeasance, contractual liability, etc. including but not limited to direct, indirect, incident, exclusive and/or related damages arises in the following cases:

·         Website, its information and/or defaults or breakdown in technical operation, even if the likelihood of occurrence of such damages was known by SNACKAT, either these damages are totally or partly because of negligence, force majeure, failure of wired or wireless calls, theft, destruction or unauthorized access to the website.

·         Any partial, entire delay or failure from the side of SNACKAT to fulfill any of its liabilities towards you under these terms and conditions of use and/or SNACKAT policy relates to privacy.

·         Any statements, interventions and/or contents provided by users in any public forum, main personal pages and/or other interaction platforms.

·         Any contents you or any third party release, save, upload in addition to any lose and/or damage resulted hereof.

·         Any mistakes, defamation, pursing, abuse, omission, liar, atrocity, Obscenity materials, Profanity and/or violating the Law concerning website.

Privacy policy

SNACKAT works on protecting personal information security devises as well as SNACKAT appoint third party to investigate and confirm the privacy principles of the website including services. In case of your objection against personal information processing system by way of transfer or any other way. Please send a request using one of the communication means stated in (contact us) or you may choose to not use the website services.

SNACKAT does not make any businesses by saving your personal information by any means like selling or leasing to any third party without your prior clear approval.

Compensation

You have to protect and compensate SNACKAT, its partners, subsidiaries, managers and employees from any claim, losses, responsibility, damage and/or expenses (including fees, expenses and legal fees) that arise because of and/or:

·         Any claim that the content violates intellectual property rights for any third party.

·         Breach obligations, guarantees and/or mentioned commitments in terms and provisions of use that arises from.

·         Your usage of website in manner violates terms and conditions of use.

General provisions

If any one of these conditions and provisions of use are illegal, invalid, or unenforceable, the remaining provisions will be applicable without any effect.

Laws of Saudi Arabia shall govern these terms and conditions of use, its application and its interpretation.

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